American Meals
At the direction of the General Manager, manages all aspects of a shift in a family restaurant to ensure the guests are satisfied with their total dining experience/ Responsible for the execution and delivery of the key result areas (KRAs)Reports to the General ManagerSupervises crew level employees, including cooks, servers and service assistantsDUTIESAssists the General Manager in the accomplishment of the following:
Develops restaurant operating plans supportive of company and market strategies which will achieve business growth (sales and profit) and guest satisfactionPlans, schedules and analyzes unit's daily and weekly staffing including future management needs, ensuring sufficient development training of all employeesExercises discretion in addressing changing demands of the businessEnsures that all menu items are prepared and served in accordance with Brand StandardsMaintains proper inventory levels for both food and nonfood items in accordance with company guidelines, using correct ordering procedures and efficient usage and yield applicationEnsures guest satisfaction through directing operational execution of proper service in a clean and pleasant environmentMakes changes to the operation as necessary to ensure guest satisfactionEnforces Brand Standards service requirementsInvestigates customer feedback, coordinates response and provides guidance to management and employees to improve customer serviceInforms supervisor or Denny's Call Center, if appropriate, of significant customer complaintsEmbodies, promotes and teaches values and nondiscrimination policies at all times in all aspects of restaurant operations including customer service, employment, public accommodations and community goodwillMaintains financial performance to budgets, focusing on labor, cash, repair and maintenance, food costs and operating expensesMaintains awareness of local market trends, competitive stance and opportunitiesSelects and implements appropriate local restaurant marketing programs, with assistance and guidance from multi-unit supervisor and field marketing representativesCreates and maintains a positive work environment, ensuring open communicationsCommunicates employee relations issues or problems to the General Manager and other supervisory and support personnel, as appropriateAdministers disciplinary process according to established proceduresResponsible for recruiting, interviewing, hiring and training of hourly employeesQUALIFICATIONSExperience/EducationMinimum of a high school diploma or equivalentMinimum of 2 years management experienceSkills/KnowledgeThorough understanding of restaurant operations, to include restaurant skillsCustomer service skillsGood listening skillsAbility to lead and work in team environmentDemonstrates good judgment and business reasoningCertification in Food SafetyAbility to supervise an average of 40-60 employeesPhysical RequirementsExtensive standing and walkingMust be able to work irregular hoursMust be reachable by telephone for communication purposesMust have reliable transportationCore CompetenciesManaging and Leading OthersLeadershipPeople DevelopmentCommunicationsPeople RelationshipsProblem SolvingPlanning and OrganizingProblem Analysis/Decision MakingAchieving ResultsCustomer FocusResourcefulnessFunctional/Technical ExpertiseAbout the Company:
American Meals.
Estimated Salary: $20 to $28 per hour based on qualifications.
Develops restaurant operating plans supportive of company and market strategies which will achieve business growth (sales and profit) and guest satisfactionPlans, schedules and analyzes unit's daily and weekly staffing including future management needs, ensuring sufficient development training of all employeesExercises discretion in addressing changing demands of the businessEnsures that all menu items are prepared and served in accordance with Brand StandardsMaintains proper inventory levels for both food and nonfood items in accordance with company guidelines, using correct ordering procedures and efficient usage and yield applicationEnsures guest satisfaction through directing operational execution of proper service in a clean and pleasant environmentMakes changes to the operation as necessary to ensure guest satisfactionEnforces Brand Standards service requirementsInvestigates customer feedback, coordinates response and provides guidance to management and employees to improve customer serviceInforms supervisor or Denny's Call Center, if appropriate, of significant customer complaintsEmbodies, promotes and teaches values and nondiscrimination policies at all times in all aspects of restaurant operations including customer service, employment, public accommodations and community goodwillMaintains financial performance to budgets, focusing on labor, cash, repair and maintenance, food costs and operating expensesMaintains awareness of local market trends, competitive stance and opportunitiesSelects and implements appropriate local restaurant marketing programs, with assistance and guidance from multi-unit supervisor and field marketing representativesCreates and maintains a positive work environment, ensuring open communicationsCommunicates employee relations issues or problems to the General Manager and other supervisory and support personnel, as appropriateAdministers disciplinary process according to established proceduresResponsible for recruiting, interviewing, hiring and training of hourly employeesQUALIFICATIONSExperience/EducationMinimum of a high school diploma or equivalentMinimum of 2 years management experienceSkills/KnowledgeThorough understanding of restaurant operations, to include restaurant skillsCustomer service skillsGood listening skillsAbility to lead and work in team environmentDemonstrates good judgment and business reasoningCertification in Food SafetyAbility to supervise an average of 40-60 employeesPhysical RequirementsExtensive standing and walkingMust be able to work irregular hoursMust be reachable by telephone for communication purposesMust have reliable transportationCore CompetenciesManaging and Leading OthersLeadershipPeople DevelopmentCommunicationsPeople RelationshipsProblem SolvingPlanning and OrganizingProblem Analysis/Decision MakingAchieving ResultsCustomer FocusResourcefulnessFunctional/Technical ExpertiseAbout the Company:
American Meals.
Estimated Salary: $20 to $28 per hour based on qualifications.
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